Terms
Terms and Conditions
The following terms and conditions apply to all transactions processed by this site and over phone lines. Please read carefully and print a copy for reference.
In these terms
"Website" means our website at www.applianceelectronics.co.uk
"Goods" means the goods we will supply to you in accordance with these Terms and Conditions
"Order" means an order which you place with us, detailing the Goods you wish to buy
"We/Us/Our" means Appliance Electronics UK Limited, trading as Appliance Electronics, registered in England with company number 8647214 with registered office at 77 Francis Road, Edgbaston, Birmingham, B16 8SP. Our company VAT number is 170552325.
"You/Your" means you, the person using our Website to buy Goods from us.
1. How these Terms and Conditions apply
1.1 The Terms and Conditions ("Terms") apply when you buy Goods on the Website. They apply to all Orders. We may amend the Terms from time to time and it is your responsibility to read these Terms each time you use this Website.
1.2 When you use the Website, we may gather information about you and your visit to the Website. Information about this can be found in our cookies and data protection policies. Those documents together with these Terms form the contract between us ("Contract").
2. About this Website
2.1 The information on this Website is in English, all communications shall be in English and the Website is designed to comply with English law. You may be viewing the Website in a market in which we do not commonly sell our goods and we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its content.
2.2 You can write to us at the address shown above. Our retail shop is also situated at that address. Our contact telephone number is 01922 494 608 (Please note that all calls made to and from us are recorded for service and training purposes). Calls to our sales/customer service helpline from landlines are typically charged up to 16p per minute. Many providers charge a 23p call set-up fee (or 'connection charge'), but this can vary. Call charges are dependent on the time of day, and most providers offer call packages that allow calls free of charge at certain times of the day. Call costs from mobiles vary according to the calling plan chosen. Typically, they are included in free call packages. However, if you call an 01/02 number outside of any inclusive minutes, they can cost between 3p and 65p per minute. Our email address for any enquiries is sales@applianceelectronics.co.uk. We aim to respond to any email enquiry within 48 working hours.
2.3 We take care to provide information on our Website which is as accurate as possible. However, rarely there may be errors on our Website or the specification from a manufacturer may have changed.
We also aim to ensure that product images are accurate but there may be slight variations between the Goods and the images shown with regard to colour and product contents. All images are therefore provided for illustration only.
When purchasing freestanding products that you wish to put in enclosed spaces, be aware that manufacturers do not measure protruding control knobs or doors. For exact Dimensions & the latest Specification data please contact the manufacturer’s technical helpline. The contact numbers can be found on our contact us page.
3. Agreement for the sale of goods
3.1 The Website displays Goods for sale and gives information about them. By advertising Goods on the Website, we are inviting you to place an Order. If you place an Order, we are not obliged to accept it and the Contract between us will only be formed if and when we accept your Order.
3.2 You may include any number of items in an Order, subject to any restrictions we may stipulate from time to time. Each Order which you place is a separate Contract between us.
3.3 Any terms and conditions which you may refer to at any time shall have no effect. Any variation of the Contract must be confirmed in writing by us.
4. Ordering process
The following explains the process you will go through to place an Order and how the Contract for the sale of Goods will be formed.
Step 1 – Selecting your Goods
You can select Goods for purchase by clicking on the items you are interested in and then clicking on "Add to Basket". Please read the entire product description and consider any other items that may be required in order for that product to operate.
Step 2 - Reviewing your Basket
You can review the products added to Your Basket and change the contents. You can also enter a promotional code. Entering a valid promotional code and clicking 'Apply Voucher' will update the total. Delivery times are stated on the product page. Once goods have been dispatched an email will be sent to you with the tracking information or driver’s contact number. For large goods such as washing machines, TVs and other home appliances, we will contact you by phone at least a day before delivery to confirm the arrangements.
Step 3 - Going to Checkout and Customer registration
Once you have finished shopping, you can proceed by clicking on 'Pay by Card or Finance' or 'PayPal Checkout' or 'Amazon Pay'. At this stage, you will be asked whether you agree to these Terms.
To register you will be asked for your contact and billing details and to create a password. We will then store that information so if you place further Orders, you will not need to re-enter all your details and you will be remembered as a returning customer. Returning customers will be asked for a password and email address to login, each time an Order is placed. If you select 'PayPal Checkout' or ‘Amazon Pay’ we will automatically create your registration, unless a previous registration has been completed, based on the information provided by PayPal. You will be asked to confirm the delivery address of the Order.
Step 4 - Order Summary and Payment Information
You will then see your Order summary. Please check the details very carefully and correct any mistakes or change the Goods which you want to Order.
If you selected 'Pay by Card or Finance' you will be asked to choose the finance option or a payment method and then will be taken to the appropriate page depending on how you wish to pay. Please enter all payment details correctly and check the information carefully before placing your Order. Once you confirm the payment details, your Order will be placed and the payment will be taken.
Step 5 - Order Confirmation
Once we have confirmation that payment is authorised, a screen will appear, thanking you for your Order. We will send to you an Order acknowledgement email detailing the Goods you have ordered.
5. Orders we may decline
5.1 We may refuse an Order if we decide it is reasonable to do so which may include where:
5.1.1 we are unable to obtain authorised payment or the payment process is incomplete; or
5.1.2 we identify a product or pricing error on the Website; or
5.1.3 you fail to meet any criteria for eligibility of purchase which we impose; or
5.1.4 you fail to submit all necessary and relevant details to allow us to fulfil the Order; or
5.1.5 Goods are unavailable or out of stock.
5.2 We may contact you by telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept it. For example, we may do this if your Order is of particularly high value, or, if paying by Card, you request a different delivery address the billing address has not match or the 3D secure part at the end of checkout has not been completed or passed.
5.3 The Goods shown on this Website are intended for private use and you must not resell Goods in bulk or offer them as a commercial enterprise. We may at any time, limit the total value of Goods which can be included in an Order.
6. Price and payment
6.1 Prices and delivery charges are as shown on the Website at the time of Order. Prices include VAT where applicable and are in pounds sterling by default.
6.2 We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when it is accepted by us, we will inform you by email or phone and ask if you wish to proceed. If you decline and for any reason payment has already been taken, it will be re-credited. Due to online competition with other retailers, prices change daily to keep our site the best value. If a price is listed on our website, that is the price you pay, if the price changes after you have purchased the goods to a higher or lower price we cannot give you the lower price.
6.3 Offers and promotions on the Website are subject to availability and we may change or withdrawn them at any time without notice. Additional terms may apply, details of which will be displayed.Please check the terms of offers to make sure you are eligible for the offer. We are unable to provide any discounts for voucher codes that were not applied during the checkout process.
6.4 We must receive payment for the Goods in full before they are dispatched.
6.5 We accept payment via Novuna Personal Finance, Paypal, Amazon Pay, bank transfer and most major credit and debit cards including Visa, Amex, Mastercard, Klarna and major pre-paid cards. You must only use a card if you are the named cardholder. By placing an Order, you confirm that you are the authorised cardholder. All card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your Order and will not be liable for any delay or non-delivery. Please be aware that payments made with Klarna or pre-paid cards will undergo additional security verifications. To fulfill these requirements, please email a copy of your driver's license displaying the address on your order, or a copy of your passport along with a utility bill, to sales@applianceelectronics.co.uk. It is crucial that the provided identification documents clearly show the address associated with your order.
To pay by bank transfer please contact our sales team on 01922 494 608 or email us.
Please see our bank details below:
Company: Appliance Electronics UK Ltd
Account No. 28626860
Sort Code: 30-64-10
Lloyds Bank Plc
6.6 Goods which are out of stock at the time we receive an Order, will be held as a backorder. Any backordered Goods will be shipped when they become available to us. If Goods are no longer available, the Order will be cancelled and where required a refund will be issued. If we do not have sufficient stocks of Goods, we will notify you by email or phone. We will do this as soon as possible and by no later than 30 (thirty) days following the initial Order date. We will not be responsible for any compensation if Goods which you order are not available for any reason.
6.7 While we try to ensure that all prices on our Website are accurate, errors may occur. In the case of obvious error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If the Order is cancelled and you have already paid for the Goods, you will receive a full refund.
6.8 For items with a future release date, the price may be subject to change between the time of Order and the date the item is dispatched. If we discover a rise in the price of such Goods we will inform you as soon as possible and you may reconfirm your Order at the revised price or cancel. If we cannot contact you, we will treat the Order as cancelled. If so and you have already paid for the Goods, you will receive a full refund.
6.9 A purchase receipt is provided with every order upon delivery, if you do not receive one please inform us within 7 working days and we will issue a duplicate copy. After this period we will not issue any receipts in any case, so please keep your receipt safe as you will require it for any warranty claims.
6.10 Listings that are marked with a "Price Promise" badge offer a guarantee that we will refund the difference if the price of a product is reduced on our website within 7 days of purchase. Price Promise request must be made within 14 days of the lower price being advertised. Please email us (sales@applianceelectronics.co.uk) with a screenshot showing the lower price. Price Promise only applies to selected products which will be clearly marked with a “Price Promise” badge on the product page of the website.
6.11 Refunds for deposit payments for finance applications can take up to 7 - 10 working days to reflect in your account. Since this payment is a deferred payment you would have to contact your bank or card provider and request them to return the funds back to your account instantly. If you don’t contact you bank then it could take 7 – 10 working days for the payment to be returned automatically.
6.12 We do not accept foreign or pre-paid cards. If we receive any orders, the transaction amount will be refunded within 10 - 14 working days, we will not be responsible for any loss.
7. Cancellations & Returns
If You Change Your Mind
This section 7 applies where you exercise a cooling off right. Clauses 7.1 to 7.15 are not intended to cover situations where there are defects or other problems in which case, refer to Clauses 7.16 to 7.23.
7.1 You have a right to cancel the Contract for any reason at any time within a 14 (fourteen) day cancellation period. This period is extended to 30 (thirty) days for faulty/damaged goods. This period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period".
To cancel, you may tell us in writing. You can inform us by post or e-mail. Alternatively, you can simply return Goods to us during the fourteen day cooling off period instead. Our details are:
Appliance Electronics UK Limited
52a Harisson Street
Walsall
West Midlands
WS3 3HW
Email address: sales@applianceelectronics.co.uk
7.2 To meet the cancellation deadline, it is enough if you tell us that you want cancel before the cooling off period has expired.
7.3 You must also keep the Goods in a re-saleable condition (i.e. not fitted or used, dirty or muddy), in their original packaging. You should send back the Goods back to us without undue delay and in any event not later than 14 days from the day on which you tell us you wish to cancel. The deadline is met if you send back the goods before the period of 14 days has expired. We also ask that you send a copy of your receipt when you return the Goods. It is also helpful if you can give a reason for a return though this is for our information only and will not affect your rights.
7.4 If you exercise your rights, we reimburse you without undue delay not later than 14 days after the day we received the Goods back from you or (if earlier) 14 days after the day you provide evidence that you have returned the Goods or if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel.
7.5 Reimbursement is usually via the same method as the original payment. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back.
7.6 We will refund the full price of the Goods. However, if you paid for a delivery service, we will not reimburse those additional delivery charges which you paid.
7.7 If you ordered more than one product and you want to return only some items you may not be entitled to a refund of the delivery charge.
7.8 The cooling off rights will not apply in the case of bespoke or special, made to order Goods.
7.9 You are responsible for the cost of returning Goods to us.
7.10 If you do not return the Goods, we may arrange for collection and recover from you our direct costs of doing this either by reducing the amount of the refund by the collection cost or otherwise as is reasonable.
7.11 You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before exercising your cooling off right, we may withhold the amount which may otherwise have been due to you as reimbursement and recover that amount from you up to the amount of the price you paid to us under the Contract.
7.12 This does not preclude your right to handle the Goods to properly look at them as you may otherwise do in a shop to look at the Goods and their characteristics.
7.13 When you return Goods you remain responsible for them until we receive them back. You should therefore ensure that Goods are well packaged and insured.
7.14 You should avoid attaching postage labels or similar to the packaging directly. Please wrap Goods first before attaching any labels.
7.15 We shall not be obliged to accept returns following the end of the cooling off period but if we do, it shall be at our discretion and subject to a restocking charge.
7.16 If goods are not ready and packaged for collection as agreed, we will apply failed collection charges before arranging another attempt.
7.17 Goods cannot be installed, assembled or taken apart. Goods that have a seal on the packaging can only be returned if the seal is intact and has not been tampered with. We will not accept the returns if products are returned damaged / or with the seal broken or tampered with. In the case of washing machines, we cannot accept the return of a washing machine within the 14 day cooling off period, if the transit bolts have been removed.
Faulty, incorrect, missing or damaged Goods
7.18.1 All Consumer Electronics and Home Appliances come with a manufacturer's warranty. The scope and duration of the warranty varies from product to product and will usually cover manufacturing defects but not damage, general wear and tear or if Goods have been misused, altered or repaired without our approval. You should refer to the terms of the warranty supplied with the Goods. You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email. You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer's warranty. Any Goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also complete any warranty card details or register the item with the manufacturer to claim under a manufacturer's warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return.
7.18.2 RC models come with a 30-day manufacturer's warranty. The scope and duration of the warranty varies from product to product and will usually cover manufacturing defects but not damage cause by crashing, abuse, water ingress or general wear and tear or if Goods have been misused, altered or repaired without our approval. You should refer to the terms of the warranty supplied with the Goods. You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email. You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer's warranty. Any Goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also complete any warranty card details to claim under a manufacturer's warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return. Issues that arise beyond the initial 30-day period will be evaluated individually. Actions to address such issues will be determined at our discretion, based on the specifics of the case.
7.19 You should inspect the products when you receive them for defects or damage. Items delivered by courier which are clearly damaged on delivery must be signed for as such or refused and returned to us.
7.20 Where Goods have been damaged in transit but we are not immediately notified in accordance with Clause 7.10, please let us know within 24 hours. This does not apply to goods that were inspected on delivery. All such damaged Goods should be returned to us, should be in their original packaging (even if damaged) and must not be used or fitted (as appropriate). Please also provide a copy of your receipt and avoid attaching postage labels or similar to the packaging directly. Please wrap Goods to be returned first, before attaching labels.
7.21 If we have dispatched an incorrect item, if you wish we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.
7.22 Non-delivery of an Order should be reported to us as soon as possible so that we can try and remedy the situation without undue delay. Please let us know if you have not received your Order within 3 working days of the date of dispatch so that we can start investigating as soon as possible. Dispatch is confirmed by e-mail or phone. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted.
7.23 If we do not find any fault or defect then your cancellation and refund rights are limited to those set out also in Clauses 7.1 to 7.14 above though this does not affect your statutory rights and you will be charged 15% of the value of the order as a handling fee.
7.24 You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before returning them to us and where you have caused the damage as opposed to that damage being cause in delivery then we reserve our right to withhold that amount which may otherwise have been due to you.
7.25 If you return Goods either because you believe they are faulty or because you change your mind, we ask that Goods be accompanied by a form of proof of posting.
7.26 If your product develops a fault please contact the customer service number for the manufacturer, to arrange engineer visit to remedy any faults. If you are experiencing any issues with an item you have purchased within 30 days, we can offer a replacement or a refund however the item must be diagnosed and the fault must be confirmed by the manufacturer before we can proceed with a replacement or a refund.
7.27 If any faults occur after a 30-day period up to 6 months from delivery, then goods have to be repaired under warranty. If the repair is unsuccessful, we will issue a replacement or refund. Any faults that occur after the 6 months until the manufacturer's warranty expires goods have to be repaired under warranty. We will only provide a replacement or refund if the manufacturer confirms the appliance is beyond repair, in which case we will require an uplift number which will allow us to provide a replacement or a refund in line with our terms and conditions. Please note, if RC models are found to be faulty, the faulty part will be replaced under warranty.
8. Our liability
8.1 Nothing in this contract or elsewhere will exclude or limit our liability for death or personal injury caused by our negligence or any liability for fraudulent misrepresentation or fraud or liability which we are responsible for in relation to consumer protection rights or for any other matters which it would be illegal for us to exclude. your statutory rights are not affected.
8.2 To the extent that we are liable to you in respect of breach of contract, for negligence or for any other legal liability in relation to the goods or this contract or otherwise, our total liability to you will be limited to the price of the goods paid by you for those goods which are the subject of the liability and any reasonable losses which are foreseeable as a direct consequence of us breaking our contract with you.
8.3 Except unless we explicitly state elsewhere, we shall not be responsible for any indirect or special losses which happen as a side effect or consequence of any main loss or damage or for anything which we or you could not reasonably anticipate. This includes but is not limited to the following, however they arise:
8.3.1Loss of money, profit, income or revenue;
8.3.2 Loss of savings;
8.3.3 Wasted expenses;
8.3.4 Loss of use of money;
8.3.5 Wasted time costs;
8.3.6 Lost opportunity;
8.3.7 Compensation for disappointment or inconvenience.
8.4 It is very important that you follow all instructions for the use of the goods and that you read and adhere to all warnings and other product information which is supplied with the goods. This includes information which accompanies any spare parts of ancillary items such as batteries or motors. You should read all such information before beginning to use the goods. We will not under any circumstances be liable for any failure by you to follow instructions properly, or for any incorrect or improper use of the goods and you should satisfy yourself that items are suitable for the type of activity that you wish to use them for.
9. Delivery and Collections
9.1 We aim to deliver Goods within the indicative timescales on our Website. However, we cannot guarantee delivery times, for example if things beyond our control happen. Therefore we will not be responsible if Goods are delivered outside indicated timescales and we will not be liable for the consequences of delay. We will however, deliver Goods without unnecessary delay and within 30 days from the date of your Order unless an item is out of stock or subject to future release (see below). If we are unable to deliver the Goods within the indicated timescale, we shall use reasonable efforts to tell you and give an updated delivery time.
9.2 If you order more than one product, we do not guarantee that all Goods will be delivered in one delivery and we may deliver in instalments.
9.3 Ownership of Goods will only pass to you when we receive full payment including delivery charges. Goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.
9.4 Goods will be delivered to the delivery address provided in the Order process. You must provide a valid address for delivery. We cannot change the delivery address on orders that have been paid for using Paypal, Amazon Pay and Novuna Finance. The delivery method we use may vary depending on the nature and number of Goods. We shall select the most appropriate delivery method for the Goods.
9.5 We will pass your delivery details, which will include your personal details, to our third party couriers. By providing such details, you specifically agree to us using them for these purposes.
9.6 Next working day delivery to mainland UK destinations is usually next day, although not guaranteed. We request mainland UK customers requiring this service to place their order before 2 pm.
9.7 No claims shall be accepted for damage or accessories missing on goods that have been opened and inspected on delivery and signed for in perfect condition with all accessories.
9.8 In the unlikely event, if goods are damaged or accessories missing you must contact us within 24 hours of the date of delivery to arrange a replacement, this only applies to goods that were not inspected at the time of delivery.
9.9 Confirm stock levels before starting your journey to collect any products from our store. We cannot be held responsible if an item goes out of stock. To avoid disappointment please call (Tel: 01922 494 608) us on the day you wish to collect your goods. We do not allow collections on online orders. If you wish to collect an item you would have to pay for it in store.
9.10 Make sure all transit bolts are removed before using your washing machine. If they are not removed, it may cause heavy vibration, noise and malfunction. The warranty will not cover any damage caused due to not removing the transit bolts. Please refer to the installation instructions for further information. Please note that we cannot accept the return of a washing machine within the 14 day cooling off period, if the transit bolts have been removed.
9.11 Due to washing machines and dishwashers being products that use water, sometimes water and moisture will be apparent inside the machines or on the packaging as these products are tested by the manufacturers
9.12 We deliver to most of mainland Great Britain only. We DO NOT deliver large appliances, TVs and any goods over £120 to KW, BT & IV postcodes and certain areas in Scotland like Highlands, Isles, Outlying areas & Central Scotland may not be covered. Due to adverse weather conditions we have currently stopped offering delivery of large appliance/TVs to Aberdeen until further notice.
9.13 All large products such as TVs, fridge freezers & washing machines are normally delivered within 1 to 3 working days (excluding Mondays) to most areas between 7am - 8.30pm, unless stated otherwise. We will contact you at least a day before delivery to inform you and check whether you will be available to accept delivery. In most cases we are unable to change the delivery date once you have confirmed that you will be available on the given date as goods are dispatched immediately on receipt of your confirmation. If the goods have been dispatched (regardless of order status shown on your online account, as this may be updated after sometime) and we are able to change the delivery date, an administration fee of up to GBP 45.00 will be charged to action this request.
9.14 Due to unprecedented demand, some items may incur a delivery charge as those goods will be delivered by an external courier. For these items, the delivery charge will be shown on the checkout page.
9.15 All large products ordered for delivery to the Edinburgh, Glasgow, Cumbria and surrounding areas will be delivered on a Saturday usually between 6.30am and 8.30pm. Delivery to areas such as Somerset e.g. Bridgewater, down south to Devon, Plymouth and Cornwall are most likely to take place between Thursday - Saturday.
9.16 If our couriers cannot deliver your goods due to there being no one to accept them or you cancel delivery after your order has been dispatched and you have been informed of delivery or in case of refusal to sign for the goods or inspect them, we will apply deductions for delivery charges.
9.17 You may be asked to provide proof of I.D. to the driver if requested, as this will ensure that we deliver to the correct person.
Valid forms of I.D. (If requested)
1. Passport
2. Drivers Licence
3. Utility Bill (For the same address and name)
4. Bank Statement
9.18 Please note, all large appliances and TVs will be unpacked and photographed on delivery to ensure goods have been delivered in perfect physical condition which may be used in case of any claims.
9.19 Once your order has been dispatched we are unable to recall your delivery. Should you be unable to accept delivery or if delivery is refused a failed delivery charge will be payable (Failed delivery charges can be provided by calling 01922 494 608) before your goods are re-delivered. Should you decide to cancel your order at this stage you will be refunded less the applicable charges.
9.20 All side by side & large fridge freezers, washing machines, cookers, dishwashers & brown goods will be delivered to the ground floor level only and cannot be carried up or down any staircases. Goods may be delivered inside your property/premises provided that the goods go through entrances /door ways with the packaging and there are no staircases or any obstructions in the way. This will however be at the customer's own risk and we shall not be liable for any damages that may occur to goods or your property. This policy also applies to collections.
10. General Terms
10.1 We will not be in any way responsible to you for a failure to sell Goods which you wish to buy or otherwise for a failure to comply with our obligations or any costs or liabilities you incur as a result of any circumstances beyond our reasonable control including but not limited to if we are affected by matters beyond our reasonable control, by way of example only flood, fire, trade dispute, lack of third party materials or services.
10.2 The Contract between us is binding and our obligations are owed to you, our named customer only. We may transfer or assign our rights and obligations under the Contract or appoint third parties to assist us at any time provided that this will not reduce our obligations to you.
10.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.
10.4 If either of us does not at any time act on any rights we have, it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.
10.5 This Contract is subject to English law and we each agree that any dispute arising under or connected to it will be decided by the English courts. If you are a consumer in an overseas jurisdiction including Scotland or Northern Ireland, this will not affect your rights to bring a claim in your local courts or otherwise affect any statutory or other local law protections which you have.
10.6 No changes to the Contract will bind us unless we agree to them in writing. Where you have already placed an Order which we have accepted, the Contract will remain subject to the version of the Terms which were in place at the time at which you placed the Order.
10.7 Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to you which that law does not allow us to change or limit.
10.8 A person who is not party to this Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it which means that only we and you have rights under it. This does not affect any right or remedy of any person which exists or is available otherwise than under that Act.
10.9 The Contract is the entire agreement and understanding between us and all other statements and terms whether written or verbal are excluded to the fullest extent that the law permits.
10.10 We are committed to trying to achieve your complete satisfaction as our customer. If you have any complaints please contact or write to the address above.
10.11 These Terms are not intended to set out the full extent of your rights either in relation to your cooling off rights or other consumer rights. Your Local Citizens Advice or similar will be able to provide you with more information about your legal rights.
10.12 All orders placed after 2 pm will be processed the next working day and the order will be dated as such. This includes all special offers, discounts and/or vouchers.
Our complaints policy
We are committed to providing a high-quality goods and services to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please provide us with the details. If you would like to write to us please send your letter to Appliance Electronics UK Ltd 52a Harrison Street, Walsall WS3 3HW or send an email to support@applianceelectronics.co.uk. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our customer care officer, who will review your matter and speak to the members of staff who were involved in the matter.
3. The customer care officer will then invite you to a meeting or give you a phone call to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting/phone call, the customer care officer will write to you to confirm what took place and any solutions he has agreed with you.
5. If you do not want a meeting/phone call or it is not possible, the customer care officer will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for the store manager to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
By placing an order with us you agree to adhere and abide by the terms and conditions listed above. We store the contract's content and will send you the details of your order via e-mail. You can find the terms here at all times and may store the terms and readily look them up. The details about your recent orders can be found in your customer login.
Collection of Old Appliances (WEEE Regulations)
• W.E.E.E Regulations. Under regulations introduced in July 2007, we as retailers of electronics goods have to offer take back on your old electronic equipment and waste batteries. If the old products or batteries are returned back to us there shall be no cost involved to you. If you require us to collect goods from you there will be charges applicable, for prices contact our offices. Please ensure that your old kitchen appliance or TV is disconnected, ready for collection outside your property when we deliver your new one. Please note once a collection of a old appliance has been booked and the goods are out for delivery we cannot cancel the collection and the charges will be non-refundable, as we have to pay the courier company for collection.
• What does the wheelie bin with the cross mean ?, the crossed wheelie bin sign is to inform you that the item in question cannot be disposed with your household waste, it must be disposed off safely by contacting your local council services or by logging into websites dealing with disposal of such items.
You can now recycle your old electricals with us.
• If you're buying a new electrical item, we can recycle your old one for free however we charge for collecting the item.
• The collection service for old appliances can be booked on the checkout page or over the phone by calling our sales team on 01922 494 608.
• We are unable to cancel the service and charges will not be refunded once the collection service has been booked and the order has been dispatched.
• Old appliances booked for collection MUST be ready and left outside your property on the ground floor.
• Appliances must be complete with all components such as doors and compressors. Goods that are incomplete will not be collected and charges for collection will not be refunded.
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own tack back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at the Recycle Now website.